I hope no one else falls foul of the incompetence of the Post Office and Roxburghe debt collection.
After cancelling, within my rights, a new telephone line installation with the Post Office, they have demonstrated a total inability to properly close the account. Despite numerous phone calls over half a year, and reassurances from their staff that the account is closed and no debt is owed, and I still receive automated overdue bill notifications. When asked for written confirmation of the account closure staff are “unable” to fulfil such a basic request. Come on Post Office, this is pathetic – get your basic business processes functioning!
The situation was then compounded by starting to receive letters from a debt collection company called Roxburghe. Roxburghe are unhelpful, unprofessional and insulting in their correspondence . (Misspelling their own company name on correspondence certainly doesn’t boost credibility.) The statement on their FAQ page that, “Roxburghe will always treat you in a courteous and professional manner,” is meaningless. Companies which operate in the manner in which they do should not be in business. An organisation such as the Post Office will only damage their reputation by employing the services of such an organisation. However the Post Office only has itself to blame for incorrectly passing customer details like mine on to such agencies.
That is all I have to say on the matter.
